Frequently Asked Questions

Do you work on Electric Vehicles ?

Yes we do! Here are some services we do based off the age of your EV: Tire Rotation (6,000 Miles) Multi Point Inspection (1 Year) Test Brake Fluid, Coolant, 12-volt battery (1 Year) Replace Key Fob Batteries (1 Year) Clean and lubricate door hinges and latches (1 Year) Replace Wiper Blades (1 Year) Replace Cabin air filters (1 Year) 4 Wheel Alignment (2 Year) HVAC Evaporator Cleaning (2 Year) Brake Fluid Flush (2 Year) Brake pad, Caliper, Hardware clean and lubricate (2 Year) Panoramic Sunroof clean and lubricate (2 Year) Replace HVAC Desiccant bag (3 Year) Cooling system service (4 Year) Drive unit oil and filter service (4 Year) HV Battery Testing & Pack Balancing (Autel Scan tool) Powertrain Software/firmware updates Infotainment Software/firmware updates (center Screen)

Do I need an appointment?

We prefer for you to make an appointment so we can make the most of your valuable time.

What services do you offer?

Los Gatos Auto Service offers a wide range of automotive repair and maintenance services, including: Oil service (including Vehicle Health Inspection) Fluid exchanges (brake, coolant, transmission, power steering, differential, transfer case), fuel injection cleaning service Suspension repairs Brake repairs Engine repairs Transmission repairs Electrical repairs Air conditioning / heating repairs And more



Are your mechanics ASE-certified?

While not all of our technicians are ASE certified, those handling more specialized tasks and repairs requiring specific expertise do hold relevant ASE certifications.

Do you offer a warranty on your repairs?

Absolutely! Our work is backed up by a 3-year/36,000 mile nationwide warranty.

Do you offer financing?

We do! Financing is available through two different lenders: Synchrony Bank and Snap Finance. Click here to get more information. https://www.synchrony.com/mmc/NN196165501 We also accept: cash, check, Visa, MasterCard, Discover, American Express, Synchrony Car Care (aka NAPA EasyPay Credit Card) and Snap Finance. We offer virtual payments too! We can send you either an email or a text with your invoice and you can pay directly from there. We will work with most major insurance companies as well.

Do you offer drop-in service?

It really depends on our workload for the day. If you're planning to drop in for an oil service, we would recommend calling before coming in. That way, we can let you know whether or not we can add you to the schedule and if so, whether we can get you in immediately or if there'll be any kind of wait. If you have a bulb out, more often than not, you can drop in for that; but call and let us know first so we can make sure that a) we have the correct bulb in stock and b) that the bulb on your vehicle is easy to replace. There are some vehicles that require us to remove the bumper in order to replace a simple light bulb (it's dumb, we know). Something like that would need to be scheduled. Bottom line is that if you're planning on dropping in for any service, give us a call first so we can let you know whether or not we're able to accomodate you. We just don't want to waste your time.

Do you have a waiting area?

Yes, we have a comfortable waiting area with free Wi-Fi and complimentary coffee, tea, water and even hot chocolate. Sometimes, we get a little crazy and add a hot chocolate packet to a cup of coffee with some French vanilla creamer.

Do you offer shuttle service?

Yes, we offer shuttle service within a 5-mile radius of our shop. Just let our friendly staff know ahead of time.

Do you have a towing service?

We hate saying "no", but this is one service we are unable to provide. However, there are three companies that we work with often. If you don't have AAA, or your insurance company doesn't offer a tow service, we would recommend any of these guys: Anthony @ Pineapple Towing (408) 204-3934 Hector @ H & H Towing (408) 947-1449 Don @ Professional Tow (408) 661-1498