5

Very honest and always helpful and happy to work hard to make sure your care is in great health and safe for you to drive. Excellent customer service! 😃

Thank you, Kate!

- Los Gatos Auto Service
5

I was the safety and training manager at the Santa Cruz Beach Boardwalk for 25 years. When the factory warranty expired on my Mustang GT, about the time I retired, I asked a close friend (car expert and former SCC Sheriff) for a recommendation. A no-brainer. He said Dave and his crew at Los Gatos Auto Service. I take my car in at the beginning of the year for PM. Or if something goes amiss at other times, which is rare, the LGA crew gets me in and gets it fixed. Even when I needed things I could get elsewhere, such as new tires, LGA took care of my needs at very competitive pricing. I like the fact that they give me advance warning of things we need to address, so there are no surprises. I would not go anywhere else. I get the impression that they treat every customer's car as if they were caring for their Grandmother's vehicle. After they work on my car, I get behind the wheel feeling very safe. -AW

Thank you, so much, for leaving us such an amazing review!! It's important to us that you know what's going on with your vehicle. Vehicle maintenance isn't fun and break downs are terrible so we do what we can to keep maintenance as pain-free as possible and keep you safely on the road. Yes, we'll take care of your car, but at the end of the day, our customers are what we really care about. Thanks, again, Allen!

- Los Gatos Auto Service
5

Dave and his team saved the day again! My family had been going to dave for 20 years. I moved out of the area a couple years ago but found myself back in the area for a quick two day trip. Of course my car started having issues while there. I took the car to LG Auto Service and they were able to help me out and get the car up and running in less than 24 hours, allowing me to get back home as planned. I just wish that I could find someone half as reliable near my new home!

Hi Scott! We're so glad we were able to help out and get your vehicle back on road so you could finish your road trip. If you ever do find a great repair shop out there, let us know. There are a lot of people moving out of the bay area to your neck of the woods (or thereabouts) and it would be awesome if we could refer them to a shop we know will take care of them.

- Los Gatos Auto Service
5

Always does an outstanding job.

We really do try and thank you for leaving a review for us!

- Los Gatos Auto Service
3

It took a day and a half for Los Gatos Auto to confirm what I suspected and had communicated might be the problem of unusual noise and they then quoted too high a charge for fixing the issue. They did not perform all the checks they quoted to do but at least that was a very reasonable price.

Hi Bill! Thank you for your feedback and for giving us the opportunity to look into the noise. I apologize that it took us longer than expected for us to get back to you. There were a few different noises coming from the suspension, including ball joints (which had previously been recommended) and the driveline, and we needed to identify which parts were making noise in order to provide you with a comprehensive report. I would hate to replace a part just to find that the noise you brought the vehicle in for was still there, which is why we do our due diligence. Based on our findings, it is our professional opinion that the driveline be rebuilt because if we were to replace only the bearing, it could possibly create vibration, which I'm sure you wouldn't want. At the end of the day, we want to make sure that the job is done right for you. I have to admit that I'm concerned about your comment that we quoted "too high a charge for fixing the issue". We want to be fair in our pricing and know that you can find the part cheaper online, but we don't know the integrity of the part we'd be getting and it would be difficult for us to warranty. On top of that, we've had issues with some aftermarket parts and want to make sure we're putting in the best part we can. For what we estimated, your factory driveline would have been completely rebuilt with upgraded bearings and rebalanced. Our prices are what they are for a number of reasons: our technicians are educated and collectively have over 95 years of experience, we have thoroughly vetted all of our vendors and make sure that the parts we source for our customers' vehicles are nothing but the best, and we back all of that up with a 3-year/36,000 mile nationwide warranty. On top of that, we have a small fleet of loaner vehicles that allows us to provide complimentary transportation to our customers who are unable to go a length of time without their vehicle. With that being said, repairs are a necessary burden of vehicle ownership and we do everything within our power to make it as affordable and convenient as possible. I am also concerned about your statement that we "did not perform all the checks they quoted to do." We looked into and confirmed your main concern regarding the driveline noise and we also performed a vehicle health inspection (checked belts, hoses, tires, brakes, suspension, fluids, etc.). Please let me know what it is that we didn't do so we can ensure this doesn't happen again.

- Los Gatos Auto Service
5

THANKS DAVE, EXCELLENT AS ALWAYS!

Thanks, Jim!

- Los Gatos Auto Service
5

Once again, Los Gatos Auto Service exceeded my expectations. They were able to get me a quick appointment and worked quick to resolve my car issues. These guys are so nice, fun to work with, helpful and honest. Will bring all my cars here.

Hi Joe! Thank you for leaving a review for us! We're so glad we were able to resolve the issues in a timely manner for you. We know that car repair and maintenance is never fun to deal with, but we certainly try to keep it as easy, pleasant and "pain-free" as possible.

- Los Gatos Auto Service
5

Great service, pricing and really nice people. It was my first visit today. They gave me the option of a ride to work or a loaner car. I was amazed at the awesome color-coded inspection report with pictures that was emailed to me. Great transparency! The work was completed on time and as estimated. The owner, Dave, even researched some gas mileage info for me. When the driver's seat accidentally got grease on it, they cleaned it up right away. Definitely a place I'll return to.

Hi Jessica! Thank you for taking the time to let us know about your visit with us. We're so happy that you were satisfied with the service and our inspection report. It's important to us that you see that, and the pictures with it, so you understand what (if anything) is going on with your vehicle. If you ever need anything, don't hesitate to call!

- Los Gatos Auto Service
5

You are always prompt, knowledgeable and thorough. I really appreciate that you make the time so that I clearly understand the options and related cost rather than a canned response. The big agencies should take lessons from you!!!!

Hi Ray! Thank you, so much, for taking the time to leave such a kind review for us. We really value transparency and want to make sure that you understand what's going on with your vehicle, so thank you for allowing us the time to go over the inspection report with you.

- Los Gatos Auto Service
5

LGA you're AWESOME! Their attention to detail is beyond reproach. Being new to the area, we are so grateful to find a top quality, knowledgeable auto mechanic shop that cares!

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